Voice and Data Communication via IP Phone

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„Cisco Networkers“: A Red-Hot Trend

Voice and Data Communication via IP Phone

München/Hallbergmoos, July 19 – Efficient administration and flexible attendant console extension via IP phone was one of the main topics at the “Cisco Networkers 2010” in Las Vegas in July.

At the ANDTEK booth many visitors received detailed information about the unified communications solution “AND Phone” and how they can easily control a large variety of unique functions required for an up-to-date attendant console using a simple, user friendly interface.

The visitors where very surprised in the fact that it is also possible to use the attendant console functions simply via on an IP phone and completely independent from any computer.

Besides the functions via telephone the attendant has the possibility to use a console offering a very simple handling with the desktop computer client. This ensures e.g. a quick overview about the user status and all contact information can be recalled very easily since all corporate directories are completely integrated.

It is very easy to transfer or forward incoming calls and therefore increase satisfaction of callers. By entering only one search term attendants can automatically search in all databases and immediately get the search results of all contacts found and can forward callers directly. The solution offers an unlimited number of queues per attendant in order to manage complex environments. By means of the queues it is not only possible to forward callers directly to the attendant phone but users have the possibility to install stand-by positions e.g. call park queue to forward the caller to the attendant if need be.

An automatic fallback is important when calls are transferred to busy phones because this ensures that these calls will not be lost but are automatically reconnected to the attendant. Additionally the attendant has the possibility to display detailed information about the caller, even a call history with filters to see answered or missed calls.

Another highlight presented to visitors:
The ANDTEK software for the attendant console can also be operated on a virtual machine running on any physical corporate server. This way companies have the possibility to react extremely flexible to changing standards regarding their business communication, they can concentrate IT resources and can use the capacities of physical servers in a clearly more efficient way. This way companies save costs for e.g. hardware, cooling systems, storage space and energy.

The migration of ANDTEK’s communications solutions from a hardware-based server to a virtual machine is done trouble-free. It is possible to use for example presence functions for directory integration and manager/assistant services in a running system.

The attendant console functions of the ANDTEK solutions also include extensions like e.g. voice recording and company-wide zone paging and emergency broadcasts.

Fastlinks:Voice Recording | Presence and Status | Lock Phone | Directory | Desktop Client | IP Phone Settings | Broadcast and Paging | DECT | Communications Applications | Free XML Services | VoIP Ceiling Speaker | Enghouse Interactive | Audio Amplifier
Cisco ®, Cisco IOS ®, Cisco ® Systems and the Cisco ® Logo, are registered trademarks or trademarks of Cisco Systems Inc. and / or affiliates in the U.S. and certain other countries. Cisco Unified Call Manager and Cisco Unified Communications Manager are referring to the respective products of Cisco. Apple ®, iPhone ®, iPod ® Mac ® and Macintosh ® are trademarks of Apple Inc., registered in the U.S. and other countries. Microsoft ®, Windows ®, Outlook ®, Lync ® are registered trademarks of Microsoft Corporation. ANDTEK©, AND Phone© and AND Mobile© are trademarks of ANDTEK GmbH. ANDTEK is an Enghouse Interactive company. All other trademarks mentioned in this document or Web site are the property of their respective owners.