IP communication: fast access to information
ANDTEK GmbH tool lets users integrate contact data from the MS Exchange directly into the Unified-Communications network
Munich/Hallbergmoos, 17 December 2012 – ANDTEK GmbH has developed a tool that can be used to directly integrate data from MS Exchange directly into a Cisco Communications Manager environment, allowing Exchange users to continue using their existing data in the ANDTEK Unified Communications network without having to re-enter or manually synchronize it. E-mails, contacts and addresses can be managed, and dates agreed, on the IP telephone and/or PC. Switchboard operators have quick access to notices, tasks and documents, optimizing their work.
The integration of contact data from Exchange into the ANDTEK Unified Communications network shows its strengths at the point of transition in particular, with the fast and competent processing of queries.
Conveyance via IP telephone and/or PC means that employees have all dates are available at a glance and can give the caller detailed information without having to ask a colleague. For example: a call reaches company head offices and the caller would like to speak with a certain company employee. Using a search tool, the switchboard operator sees immediately whether and when the required employee is reachable – no further enquiry is needed. If required, the switchboard operator has access to detailed information on the required employee (holiday, parental leave, notices applicable to the query etc.) and can pass these on to the caller.
Data searches and access to contact information from Exchange that has been integrated into the Unified Communications network takes place within seconds via IP telephone and/or PC. Data is administered centrally and efficiently via a web-based interface.