New provisioning solution increases productivity and streamlines business processes

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New provisioning solution increases productivity and streamlines business processes



Frankfurt / Main, 02. June 2014 – ANDTEK GmbH (a wholly onwed subsidiary of Enghouse Interactive), specialists in unified communications applications, has enhanced its established “AND Provisioning” solution to make initial setup and ongoing administration, of the Cisco Unified Communications Manager, , faster, easier and more efficient.

The latest version incorporates a newly designed user interface and eliminates labour-intensive and expensive programming. Companies can now benefit from faultless installations and more accurate device management within the communications network.

Efficient Administration

In a complex communications network, modifications are constantly required. An administrator might be required to install new IP phones with different parameters, activate different communications services or add and delete IP phone users at any time. These time consuming tasks are usually carried out by qualified support staff and can take up to 45 minutes each time. With “AND Provisioning” the time needed to complete these tasks is reduced by approximately 80 percent. Furthermore, with less reliance on manual intervention, the configuration of the Cisco Unified Communications Manager is fully optimised.

Clear Menu Navigation

The navigation menu has been streamlined for ease of use. Each task is instigated by a single mouse click, improving administration productivity.

The new Self Care feature gives authorised employees the ability to carry out basic administration tasks such as changing a password, language settings or call forwarding. The Search & Edit facilities enable better management of the Cisco Unified Communications Manager inventory. A complete audit trail of all revisions made to the directory is provided, allowing rollback options and ensuring that no data is lost.

Roland Russwurm, Technology Director at Andtek commented: “The new functionality incorporated into our latest release makes it much easier for a business to reduce costs, improve accuracy and better manage resources. The days of labour intensive programming in the communications network are over.”

The new version of “AND Provisioning“ has been developed to be used within the Cisco Unified Communications Manager (CUCM) environment.

In a recent representative survey Andtek achieved top marks for their support services. These results, which were rated by their customers, ranged from very good to excellent. For more information on Andtek visit www.andtek.com or EnghouseInteractive.de


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