Notification on busy

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Notification on busy

While you are in a call you get a message on your IP phone for other incoming calls. Therefore you a...

AND Phone CallBack
CallBack busy destinations inside and outside your corporate network

Whenever calls to busy destinations are done it is time-consuming redialling numbers again. Not to mention that searching for numbers in your directory has to be done multiple times and often it is just forgotten to make the call at all.

AND Phone CallBack enables you to simplify this process by automatically connecting you to the other party as soon as the other party is available again. Additionally there are services available to send notifications to corporate users instead of making calls which reduces the call volume and does not interrupt the workflow of the other party.

AND Phone CallBack offers the following services:
  • Automatic callback or notify busy destination
  • Notification on busy
  • Automatic deletion of call history
  • Callback for internal and external destinations
  • Multiple active callbacks per phone

Depending on the location of the busy target there are two possible callback methods:

1. Busy targets inside the corporate network are connected to your phone as soon as they are available again (event triggered).

2. Busy targets outside the corporate network are called in periodic intervals. As soon as the connection is established you get the party on your phone (time triggered).

Notification on busy

While you are in a call you get a message on your IP phone for other incoming calls. Therefore you are always aware about other calls while you are talking. A list of calls during you where busy can be opened directly on the IP phone and used for dialing the number.

Another advantage of this feature is the busy tone sent to additional callers while you are in an active call - so they know you are on the line and do not get a ringing tone forever.

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