End-of-Sale: Support Services Basic, Standard, Premium
New support and software update services will be introduced end of 2010.
ANDTEK announces the end-of-sale for the support and software update services Basic, Standard and Premium. The last day to order the old support and software update services is December 31, 2010.
Customers with active software update services and service contracts will continue to receive support from the ANDTEK Support Center (ASC) for their existing contracts.
Customers are encouraged to migrate to the new support services for future projects.
|End-of-Sale Announcement||November 24, 2010|
|End-of-Sale Date||December 31, 2010|
|Last Ship Date||Dezember 31, 2010|
|End of new service attachment date||Dezember 31, 2010|
|End of software contract renewal||Dezember 31, 2010|
|End of support||Dezember 31, 2013|
|Product Part Number||Product Name||NEW Product Part Number|
|SUPS-BAS-V4||Support Service Basic V4||SUPS-BUS-V4|
|SUPS-STAN-V4||Support Service Standard V4||SUPS-PRO-V4|
|SUPS-PREM-V4||Support Service Premium V4||SUPS-PREM-V4|
|SWUS-V4||Software Update Service V4||-|
There are four new services available covering the following enhancements:
- Business Support V4 (SUPS-BUS-V4)
Only support, no software update service included.
- Professional Support V4 (SUPS-PRO-V4)
Support service and software update service.
- Premium Support V4 (SUPS-PRE-V4)
Enhanced support service and software update service.
- Premium+ Support V4 (SUPS-PREPLUS-V4)
Enhanced support service 24/7/1 and software update service.