ANDTEK Applications for Unified Communications

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Support and Software Update Service Plans



Software Service Plans from ANDTEK are an efficient way to get the most out of your investment in communications software. With ANDTEK Software Service Plans, our experienced support engineers are available to help you identify and resolve technical issues with your communications software.

 ProfessionalPremiumPremium+
Telephone/Online
Technical Support
8x524x7 *224x7 *2
Response Time24h4h1h
VPN RemoteOptional
Software Update Service
Bug Fixes
L1 SupportPartnerPartnerPartner
L2/L3 SupportANDTEKANDTEKANDTEK


Request support by contacting support@andtek.com or our phone support with your Contract ID.

*2 for Severity 1 and 2 incidents




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Cisco ®, Cisco IOS ®, Cisco ® Systems and the Cisco ® Logo, are registered trademarks or trademarks of Cisco Systems Inc. and / or affiliates in the U.S. and certain other countries. Cisco Unified Call Manager and Cisco Unified Communications Manager are referring to the respective products of Cisco. Apple ®, iPhone ®, iPod ® Mac ® and Macintosh ® are trademarks of Apple Inc., registered in the U.S. and other countries. Microsoft ®, Windows ®, Outlook ®, Lync ® are registered trademarks of Microsoft Corporation. ANDTEK©, AND Phone© and AND Mobile© are trademarks of ANDTEK GmbH. ANDTEK is an Enghouse Interactive company. All other trademarks mentioned in this document or Web site are the property of their respective owners.