Cisco Networkers 2008 in Barcelona
ANDTEK exhibits highly advantageous unified communications solutions and legally recognized telephone conversation recording
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Cisco Networkers 2008
MUNICH, Germany, January 8 - ANDTEK exhibits highly advantageous unified communications solutions and legally recognized telephone conversation recording
ANDTEK GmbH presents intelligent and client-specific, unified communications applications and value-added services for business, industry, financial companies, legal firms and the health-care sector at the “Cisco Networkers 2008,” which takes place in Barcelona from January 21 - 24.
The Munich-based unified communications specialist is exhibiting high-quality solutions at stand E61 in the “Unified Communications World” area, including, for example, the "AND Phone Recorder," which enables the recording of IP-based phone calls (Voice over IP, VoIP).
Encrypted and protected from manipulation by a signature, the recorded conversations are verifiable as original, and are legitimate in a court of law - in the case of threatening phone calls, for example. Along with industrial enterprises, areas of application include call centers, insurance companies, banks and emergency services, among others. The verifiability of a telephone conversation is also vital for companies that are required to record telephone conversations by law (for example, salespeople dealing in futures trading).
Phone calls may be recorded constantly or only when required, for example in the case of certain telephone numbers or conversations that are critical to the business. A conversation is always recorded from the beginning, even when the employee only activates the recording during the conversation. This function allows the reconstruction of the exact wording, for emergency calls, for instance.
With “AND Phone Recorder,” recorded, IP-based telephone conversations can be accessed from around the world from any location.
With “Whisper,” call center agents have a new, added function for their work on a telephone or PC. It allows the supervisor immediate access to a running conversation on their own telephone. In addition, "Whisper" enables them to give additional information to their agent during a conversation as needed.
Fuchs Pressedienst and Partners, Journalisten PartG
Franz X. Fuchs
Am Söldnermoos 17