Easy Call Management with Touch Screen
ANDTEKs IP telephony solution for attendants
Munich/Hallbergmoos, March 24 – With AND Desktop AC phone calls can be managed directly with a touch screen on large-screen displays. The attendant console software of the unified communications specialist ANDTEK allows a complete overview about all phones within the company. Moreover the solution generates phone call statistics and is predestined for finance companies and insurance companies as well as call centers.
With AND Desktop AC users can get detailed information about a caller like for example the customer number, order information or information about the last contact date.
The attendant has the possibility to get a complete overview about the status of all phones within the company by means of the so-called BLF function (Busy Lamp Field) in a quick and safe way. Ideally this is done on a large secondary display via touch screen and the attendant knows immediately if there are active internal or external phone calls.
A further advantage of AND Desktop AC is the so-called wallboard function generating not only an overview of the status of phones but also gets call statistics. This also includes service level information like the average duration of a call, number of accepted or missed phone calls, etc. Banks, insurance companies and call centers value such type of information since it provides important information regarding to enhance customer satisfaction.
The attendant console solution is of special value to integrate existing corporate directories and address directories as well as databases, since they are directly integrated into the attendant console. With only one query the attendant has the possibility to search in all data sources simultaneously and can connect the caller directly with the right person.
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ANDTEK GmbH, founded in the year 2000, is specialized in intelligent and custom-made unified communications applications and additional benefit services. The solutions developed and implemented by ANDTEK support companies of all areas of business in improving communication processes and open up innovative possibilities to use the IP telephony like for example voice recording, presence services or security applications. Among other things ANDTEK's IP communications solutions are predestined for finance companies, public service, health care, trade, industry and judiciary.