One-Stop Attendant Console
Attendant Console Services
Munich/Hallbergmoos, November 2nd – The benefit of attendant consoles for users stands and falls with its user interface. ANDTEKs solution "AND Desktop AC" offers a standardized environment with an always identical interface and is thus the ideal solution for all companies and call centers handling their calls multifunctionally and/or via PC. Thanks to this concept combined with a fast and reliable support the Munich-based unified communications specialist sustains its market position in the field of attendant console solutions for Cisco environments.
"The run on our attendant console solution is still going on and on", says ANDTEK manager Roland Russwurm. The solution of the Munich-based unified communications specialist has been on the market for two years now and since its launch it has been optimized continuously to add functionality and improve handling.
Well-known customers appreciate this, especially the easy installation and integration into complex environments allows quick implementation within existing environments like for example by finance companies.
The attendant console software "AND Desktop AC" allows a complete overview about all phones within the company. The user has the possibility to integrate all types of standard directories and database address books of the telephone system or MS Exchange.
In case of incoming phone calls the attendant instantly has an overview about the status of all phones within the company (free, busy, forwarded, …) – using a secondary display would even allow to have hundreds of numbers on the screen at the same time. .
If a caller is already known the attendant can get detailed information for example customer number, order information or information about the last contact date.
Another service for attendants is an automatic fallback. An automatic fallback is important when calls are transferred to busy phones because this ensures that these calls will not be lost but are automatically connected back to the attendant.
Just in case ANDTEKs attendant console solution also allows the recording of calls. Encrypted and secured against manipulation by means of signature certificates the recorded calls can be verified as original and are legally binding. The calls are always recorded from the beginning, even if the attendant activates the recording during the call.