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Service Plan




Software Service Plans



Software Service Plans from ANDTEK are an efficient way to get the most out of your investment in communications software. With ANDTEK Software Service Plans, our experienced support engineers are available to help you identify and resolve technical issues with your communications software.

FeaturesBasic StandardPremium *3
Telephone/Online
Technical Support		8x512x524x7 *4
Response Time48h24h4h
Cases per year-*1*1
Software Update ServiceBugfixes
Online System Resources
Support Notification Service


Request support by contacting support@andtek.com with your Contract ID.

*1 The number of included cases depends on the service listprice.
*3 Premium Service Plan: Additional services for mission-critical deployments.
*4 for Severity 1 incidents

© 2000-2008 ANDTEKANDTEK Cisco Unified CallManager Group and Presence ServiceANDTEK Mini ACD for small Call Center services - automatic call distribution for Unified CallManagerANDTEK voice recording for Unified CallManager Express with secure recordingANDTEK IP phone lockout and phone lockdown to secure unified communication networksANDTEK voice and media broadcast solution with crisis conferencingANDTEK Directory integration for Active Directory, LDAP and SQL into Unified Communication NetworksANDTEK IP camera integration and door opener for Unified CallManager networksANDTEK IP phone settings module to simplify profile selection on IP phonesANDTEK Directory integration with KIRK DECT handsets and Unified CallmanagerANDTEK PC desktop client for IP phone control, click-to-dial, MS Outlook dialer and presence integrationANDTEK Rapid application development platform for unified communications applications serviceANDTEK Business softphone for Windows Vista, Mac OS X and Linux to communicate with Unified CallManager DOCS | FAQ | CONTACT | Jobs

United States, United Kingdom, France, Germany, Singapore
 
Fastlinks: Voice Recording | Presence and Status | Lock Phone | Directory | Desktop Client | IP Camera | IP Phone Settings | Broadcast and Paging | DECT | Communications Applications
Free XML Services | AND Communicator | VoIP Ceiling Speaker | Audio Amplifier
 
Cisco ®, Cisco IOS ®, Cisco ® Systems and the Cisco ® Logo, are registered trademarks or trademarks of Cisco Systems Inc. and / or affiliates in the U.S. and certain other countries. Cisco Unified Call Manager and Cisco Unified Communications Manager are referring to the respective products of Cisco. All other trademarks mentioned in this document or Web site are the property of their respective owners.